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Download the FedEx Lost or Damaged Goods Claim Form. This form is designed to file a claim in the event that, after the property is released to FedEx it becomes lost or arrives damaged. This service is available globally. The first page answers common question. The second document that must be completed and emailed, faxed or sent to FedEx for review and payment.

How To Write

Step 1 – Section 1 – Sender or Shipper’s Information-

  • Sender or Shipper’s Name/Contact
  • Company
  • Address
  • City
  • State/Province
  • Country
  • Zip/Postal Code
  • Phone
  • Fax
  • Email

Step 2 – Section 1 – Recipient’s or Consignee’s Name/Contact

  • Company
  • Address
  • City
  • State/Province
  • Country
  • Zip/Postal Code
  • Phone
  • Fax
  • Email

Step 3 – Section 2 – Tracking or Freight Bill Numbers

hey must have the same sender, recipient and ship datePlace the numbers in this section in the red box to the right

  • Place the numbers in this section in the red box to the right
  • Additional tracking numbers for this claim request are allowed, however, they must have the same sender, recipient and ship date

Step 3 – Section 3 – Shipment Information

  • On the left, select and check the circles  that apply
  • Ship Date
  • Number of Packages
  • Weight
  • Quantity of Packages
  • Item #
  • Item Description
  • Claimed Amount
  • Contents of shipment
  • Describe damage to outer packaging
  • Describe inner packaging
  • Declared Value (the value declared on the shipment when tendered to FedEx
  • Declared Value for Customs (For International Shipping Only)
  • Merchandise value (original purchase value and/or cost to repair)
  • FedEx pack and ship fee
  • Freight Charge
  • Total Claim/COD amount
  • Customer Remarks

Step 4 – Section 4 – Salvage

  • Salvage Contact
  • Phone
  • Fax

Step 5 – Section 5 – Claimant Information:

  • I accept that the foregoing statement of facts is hereby certified as correct -Check the box if you agree
  • Signature for fax or mail
  • Claimant’s Name (print only)
  • Claimant’s Address
  • City
  • Country
  • Email

Step 6 – Email, Fax or Mail with any of the options:

  • E-Mail – file.claim@fedex.com
  • Fax – 1.877.229.4766
  • Mail – FedEx Cargo Claims Dept. P.O. Box 256 Pittsburgh, PA 15230

 

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